What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs).
To administer a contest, promotion, survey or other site feature.
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If you receive damaged goods or customs will not release the package to you for any reason, we will replace your order or reimburse your account within 30 days of receipt, subject to photographic evidence. Returned items must be in a new and unused condition, returned in the original packaging, with original labels. No returns are accepted for any other reason apart from the aforementioned. The shipping fees for the return package will be incurred by the customer.
Within 2 business days from when the products were received in our warehouse, you should get an e-mail confirmation that the return was processed. Within 12 business days from when the products were received in our warehouse, you should receive a refund via the initial method of payment used to place the order.